Fix the Printer - Engagement Moment

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Average: 3.7 (15 votes)
Alert ID: 
Description of Process: 
•After their worksite visit, guys had to remove coveralls and climb two flights of stairs to print permit
•They felt pressure to rush their toolbox talk and get to the worksite
•At a safety meeting, the OIM asked what could be done to improve morale 
•One guy said “fix the f&@*$£g printer”. What a revelation!!

This seemingly trivial issue had potentially serious safety consequences 

Description of Incident: 
•Printer in the locker room (which doubled as the permit control facility) had been broken for approximately 4 months
•OIM was not aware of the issue as he uses an alternative printer 
Good Practice Guidance: 

•Availability of computers and printers can be an important contributor to your control of work arrangements

•Trivial issues can have non-trivial consequences

•Have regular conversations to ensure that appropriate issues can be raised to someone who can take action
•Don’t assume someone else has raised the issue – speak up
•Ensure timely feedback is given on the issues raised
•If an issue is having an effect on safety, raise it with your Elected Safety Rep
Causes and consequences of incident or accident: 
Moving machinery or material being machined
Contact with something fixed or stationary
Handling, lifting or carrying
Contributing factor: 
Change management
Control of work